Shipping Policy

Welcome to Organic By Marwa. We are committed to delivering your orders safely and on time across Pakistan.

1. Order Processing

• Orders are usually processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

Estimated delivery time:

• Major cities: 2–4 business days

• Other areas: 3–7 business days

Delivery times may vary depending on courier services and location.

3. Shipping Charges

• Shipping charges may vary based on your location and order size.

• Any applicable delivery charges will be shown during checkout.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service in most areas across Pakistan.

Please ensure your contact number and address are correct to avoid delivery issues.

5. Order Tracking

Once your order is shipped, you may receive tracking details through SMS, WhatsApp, email, or phone call depending on availability.

6. Delayed or Failed Deliveries

Delivery delays may occur due to:

• Weather conditions

• Public holidays

• Courier service issues

• Incorrect shipping information provided by the customer

If a parcel is returned due to an incorrect address or unavailability of the customer, additional shipping charges may apply for re-delivery.

7. Damaged Parcels

If your parcel arrives damaged or leaked, please contact us within 24 hours of delivery with:

• Order number

• Product images

• Parcel opening video (if available)

Our team will review the issue and assist accordingly.

8. Contact Information

For shipping-related questions, contact us:

Organic By Marwa
Phone: 0329 0444452
Address: Office No 125, Ground Floor, City Mall Plaza, Chenone Road, D-Ground, Faisalabad